Cloud Solutions Leader

2 weeks ago


India beBeeConsultant Full time US$ 90,000 - US$ 1,20,000

Job Opportunity

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We are seeking a highly skilled Salesforce Lead Consultant with proven expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations.

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The ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities.

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This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.

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  • Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.
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Key Responsibilities:

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  • Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.
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  • Build and integrate with AWS Lambda functions for Amazon Connect.
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  • Extend & customize functionality using Open CTI interface.
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  • Collaborate with stakeholders to capture requirements and deliver scalable solutions.
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  • Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.
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  • Provide best practice guidance, governance & performance optimization.
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  • Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.
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  • Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.
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Requirements:

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  • 6+ years in Salesforce consulting (Service Cloud focus).
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  • Salesforce Administrator & Service Cloud Consultant certified.
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  • Proven Service Cloud Voice implementation experience.
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  • 1+ full lifecycle Amazon Connect CTI Adapter implementation.
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  • Hands-on AWS Lambda + Salesforce integration experience.
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  • Strong knowledge of Open CTI customization.
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  • Excellent client engagement, problem-solving & stakeholder management.
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Desirable Skills:

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  • Exposure to Einstein Bots, Digital Engagement, Omni-Channel.
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  • Familiarity with AWS ecosystem (S3, Lex, Polly).
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  • Knowledge of Salesforce DevOps & CI/CD.
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  • Agile project delivery experience.
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