Retail Store Operations Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview:

We are seeking an accomplished Store Operations Manager to oversee the daily functions of our retail stores. The ideal candidate will possess excellent leadership and communication skills, with a proven track record of driving sales growth and improving store efficiency.

  • Store Operations & Audit / Compliance: Ensure that all store operations are executed in accordance with pre-defined standard operating procedures (SOPs).
  • Visual Merchandising: Develop and implement visually appealing store displays to drive customer engagement and sales.
  • Cash Handling & Inventory Management: Monitor and control cash handling processes, prevent stock-outs or excess inventory, and maintain accurate records.
  • KPI Reporting: Provide timely and actionable insights on store performance using key performance indicators (KPIs).
Key Responsibilities:
  • Clear store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory).
  • Manage closure of current store during refit & conversion.
Performance Metrics:
  • To achieve target on conversion from walk-in customers in terms of sales from new acquisitions & up-sell.
  • To ensure required management information systems (MIS) & tracking at CRO levels.
  • Manage store expenses as per plan.
  • Provide suggestions / feedback to improve store productivity.
Talent Development / Team Management:
  • To ensure daily rostering & briefing to outsourced store staff.
  • Ensure that attrition issues (planned & unplanned) are escalated for timely resolution.
  • Ensure motivation & development of outsourced store staff.
Customer Experience:
  • Ensure adherence to customer experience (CE) guidelines.
  • Manage staff allocation based on demand at point in time.
  • Personally step in to handle demanding customers.
  • Provide suggestions for improvements in CE.

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