Data Operations Specialist Lead
3 weeks ago
We are seeking a highly skilled Data Operations Specialist Lead to join our team at ADCI - Karnataka. In this role, you will be responsible for overseeing the development and implementation of data operations strategies that drive business growth and improve customer experience.
Key Responsibilities:
- Data Analysis: Conduct in-depth analysis of data to identify patterns, problems, root causes, and potential solutions, leveraging analytical tools and techniques.
- Stakeholder Collaboration: Collaborate effectively with relevant stakeholders to align data analysis efforts with business goals, ensuring insights drive decision-making and strategic initiatives.
- Escalation Management: Manage escalations by analyzing data, identifying trends and gaps, and reporting key metrics to facilitate informed decision-making and resolution.
- Process Improvement: Review standard operating procedures (SOPs), processes, and tools to proactively identify areas for improvement, striving to enhance quality metrics and operational efficiency.
- Continuous Improvement: Drive continuous improvement initiatives, actively contributing to the Correction of Error (COE) process by documenting data curation and annotation issues and suggesting improvements.
- Leadership Support: Participate in business reviews with mid-level and senior leadership, providing valuable insights and support to drive strategic objectives.
- Process Onboarding: Participate in the onboarding of new processes or experiments, ensuring comprehensive documentation and smooth integration into existing workflows.
Requirements:
- A Bachelor's Degree and relevant experience of 2+ years as a subject matter expert or similar.
- Intermediate knowledge and hands-on experience with MS Excel.
- Strong written & spoken communication skills.
- Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously.
- Prior experience in e-commerce and online retail is highly desirable.
Preferred Qualifications:
- Knowledge of SQL, Python scripting, and Machine learning.
- Understanding of quality-related concepts & tools such as 5Ys, 7 QC, F.M.E.A.
- Certified Six Sigma Green Belt.
About ADCI - Karnataka:
ADCI - Karnataka is a leading provider of data annotation and labeling services. We are committed to delivering high-quality data solutions that drive business growth and improve customer experience.
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