Data Operations Specialist Lead

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time

We are seeking a highly skilled Data Operations Specialist Lead to join our team at ADCI - Karnataka. In this role, you will be responsible for overseeing the development and implementation of data operations strategies that drive business growth and improve customer experience.


Key Responsibilities:



  • Data Analysis: Conduct in-depth analysis of data to identify patterns, problems, root causes, and potential solutions, leveraging analytical tools and techniques.
  • Stakeholder Collaboration: Collaborate effectively with relevant stakeholders to align data analysis efforts with business goals, ensuring insights drive decision-making and strategic initiatives.
  • Escalation Management: Manage escalations by analyzing data, identifying trends and gaps, and reporting key metrics to facilitate informed decision-making and resolution.
  • Process Improvement: Review standard operating procedures (SOPs), processes, and tools to proactively identify areas for improvement, striving to enhance quality metrics and operational efficiency.
  • Continuous Improvement: Drive continuous improvement initiatives, actively contributing to the Correction of Error (COE) process by documenting data curation and annotation issues and suggesting improvements.
  • Leadership Support: Participate in business reviews with mid-level and senior leadership, providing valuable insights and support to drive strategic objectives.
  • Process Onboarding: Participate in the onboarding of new processes or experiments, ensuring comprehensive documentation and smooth integration into existing workflows.

Requirements:



  • A Bachelor's Degree and relevant experience of 2+ years as a subject matter expert or similar.
  • Intermediate knowledge and hands-on experience with MS Excel.
  • Strong written & spoken communication skills.
  • Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously.
  • Prior experience in e-commerce and online retail is highly desirable.

Preferred Qualifications:



  • Knowledge of SQL, Python scripting, and Machine learning.
  • Understanding of quality-related concepts & tools such as 5Ys, 7 QC, F.M.E.A.
  • Certified Six Sigma Green Belt.

About ADCI - Karnataka:


ADCI - Karnataka is a leading provider of data annotation and labeling services. We are committed to delivering high-quality data solutions that drive business growth and improve customer experience.



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