Executive Director of Home Renovations

5 days ago


Tirupati, Andhra Pradesh, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Renovation and home interiors are a rapidly evolving market, with homeowners seeking personalized experiences from design to project completion. Our company plays a crucial role in shaping this industry by offering innovative solutions that streamline the renovation process.

We have developed a proprietary technology that enables seamless communication between designers, brands, manufacturers, and contractors. This platform provides homeowners with a trusted and predictable experience throughout their renovation journey.

Our team consists of over 50000 satisfied customers and more than 2000 skilled interior designers who work together to deliver exceptional results. We continuously strive to improve our services and cater to the diverse needs of our clients.

Key Responsibilities:

  • Oversee the entire customer experience, ensuring timely handover and resolution of any issues that may arise during the project.
  • Act as the primary point of escalation for regional concerns and guarantee prompt resolutions within agreed-upon timelines.
  • Establish effective communication channels with cross-functional teams, including installers, vendors, category experts, and product specialists, to expedite issue resolution and empower team members to resolve problems on-site.
  • Develop and manage a high-performing team by empowering existing members, hiring top talent, and fostering a culture of excellence.
  • Ensure all team members adhere to established processes, standards, and SOPs to provide a standardized customer experience.
  • Strive for excellence in Customer Move-In Timeline Adherence, Overall CSAT Score, and rapid resolution of customer escalations.

Essential Qualifications and Expertise:

  • Preferrably, NIT/BITS/IIT/ MBA graduates from IIM/Tier 1 B-schools.
  • A minimum of 7 to 12 years of overall work experience in startups or operations, preferably in similar industries.
  • Proven people management skills, with direct team reporting experience required.
  • Strong attention to detail and exceptional written and oral communication skills.
  • Ability to analyze complex situations and develop structured thought processes.
  • Capacity to thrive in fast-paced startup environments.
  • Skilled in managing strategic alliances and business partnerships to drive maximum project reach.


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