IT Infrastructure Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: IT Infrastructure Specialist

The role of an IT Infrastructure Specialist is pivotal in providing comprehensive and efficient support to a global user base.

To achieve this, you will become a product expert in designated fields such as Wireless Technologies, Routing & Switching, Security & VPNs, Security Cameras, VoIP Phones, and Door Access Systems.

  1. Become a product expert in designated fields by reading internal product documentation, incorporating feedback from advanced technical support engineers, and performing independent research on our technology.
  2. Be the first point of contact for users, meeting each with a personalized action plan that resolves their issue and provides a larger context of its origin and impact.
  3. Obtain all necessary background information and properly qualify the nature of each support interaction.
  4. Prioritize requests based on severity and brand liability.
  5. Respond to users efficiently and insightfully to reinforce the team's mission to provide the best support possible.
  6. Perform hands-on testing with provided homelab equipment to identify potential UX dead-ends and propose areas of improvement.
  7. Stay up-to-date on the latest products and features, particularly those receiving attention and feedback on social media platforms.

Key Skills and Experience:

  • Familiarity with client products preferred, though not required. You are expected to proactively develop your knowledge on the job.
  • IP addresses and DHCP
  • Virtual Networks (VLANs)
  • Domain Name Conversion (DNS)
  • Power-over-Ethernet (PoE)
  • Wireless communication, devices, and WiFi standards (e.g., WiFi 6)
  • VPNs
  • Good judgment and prioritization skills
  • Flexibility to work nights and/or weekends
  • Comfort working in a dynamic, fast-paced environment
  • The ability to simplify technical concepts for non-technical users

Education:

A Bachelor's Degree (or higher) in Engineering, Computer Science, Networking, or a related field, or equivalent technical experience.

This position offers opportunities for growth and professional development, allowing you to enhance your skills and expertise in IT infrastructure management.

We value employees who are passionate about staying current with industry trends and innovations, continually seeking ways to improve processes and services.

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