Financial Operations Professional

3 days ago

Ahmedabad, Gujarat, India beBeeCompliance Full time ₹ 9,00,000 - ₹ 12,15,000
Card Operations and Chargeback Associate

Job Title: Card Operations and Chargeback Associate

We are seeking an experienced Card Operations and Chargeback Associate to join our team. The successful candidate will have a proven track record of managing chargebacks and disputes efficiently, ensuring compliance with card scheme regulations.

Key Responsibilities:

  • Chargeback & Dispute Management:
    • Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.
    • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
    • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
  • Dispute Loss Reduction:
    • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
    • Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
    • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
  • Process Optimization & Risk Control:
    • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
    • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
    • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
  • Cross-Functional Collaboration:
    • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
    • Provide input during product design and rollout to ensure risk controls are embedded from inception.
    • Support business decisions by presenting data-driven insights and risk impact assessments.
  • Compliance & Quality Monitoring:
    • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

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