Cybersecurity Operations Engineer
17 hours ago
We are seeking a highly motivated and customer-focused Cybersecurity Operations Engineer to join our team. As a key member of our Cortex XSOAR support team, you will provide technical support and manage tier-3 escalations in an effective, friendly, and efficient manner.
You will be responsible for responding to user-reported issues within established SLAs, triaging customer reported issues, and performing advanced troubleshooting at the application level and OS level. You will also identify the area of fault and work with the appropriate teams to implement fixes.
In addition, you will provide timely feedback into the development process on customer-reported product problems, document actions to effectively communicate information internally and to customers, and facilitate root cause investigations and manage the implementation of corrective and preventative measures.
Requirements- At least 5 years of experience in customer-facing technical support positions as Senior Support Engineer, Escalations Engineer or similar.
- Strong troubleshooting, problem solving, and analytical skills.
- Proficiency in Linux and scripting (JS, Python, or PowerShell).
- Excellent customer service and communication skills.
- Experience with SOAR platforms.
- Experience writing new and expanding new playbooks using automation and scripting tools.
- Knowledgeable and experience working on cybersecurity technologies such as Firewalls, Endpoint, SIEM, or Vulnerability Management tools.
Palo Alto Networks is a leader in the cybersecurity industry, providing innovative solutions to protect our digital way of life. We are committed to creating an environment where innovation thrives, and our employees have the opportunity to grow and develop their careers.
As a Cybersecurity Operations Engineer, you will be part of a dynamic team that is shaping the future of security operations. You will have the opportunity to work with cutting-edge technology, collaborate with other experts, and contribute to the development of our Security Operations platform.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for growth and development. If you are passionate about cybersecurity and want to make a difference, we encourage you to apply.
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