Technical Solutions Expert

6 days ago


Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Technical Customer Support Leader

Years of Experience: 5+ Years

Domain: Automotive, Mobility and Vehicle Insights

The role involves leading a team to provide technical customer support in the automotive, mobility, and vehicle insights domain. We are looking for a self-motivated and proactive individual with a strong sense of ownership and a passion for improving customer support processes and outcomes.

Responsibilities:

  • Manage multiple priorities in a fast-paced dynamic environment.
  • Identify root causes and structure logical data-backed recommendations for operational improvements.
  • Work cross-functionally and across time zones with partial overlap with US business hours.
  • Have intermediate understanding of technical systems APIs and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk and reporting project configuration experience is a plus.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong analytical skills with intermediate to advanced proficiency in Excel.
  • Detail-oriented with a commitment to accuracy quality and data security.
  • Intermediate understanding of technical systems APIs and SQL.
  • 5-7 years of experience in SaaS technical support customer operations or similar project-focused roles.

Additional Information:

The ideal candidate will have excellent communication skills, strong analytical skills, and experience working in a fast-paced dynamic environment.



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