Consular Assistant, Grade-AO, Goa

4 weeks ago

Goa, India Foreign, Commonwealth & Development Office Full time
About the Role

This is an exciting opportunity to join the Foreign, Commonwealth & Development Office (FCDO) as a Consular Assistant, Grade-AO, Goa. As a key member of our team, you will provide essential support to British nationals in Goa, ensuring their safety and well-being during times of crisis.

Key Responsibilities

Consular Assistance: You will be responsible for handling a full range of assistance cases, including arrests, hospitalisations, deaths, victims of crime, welfare, and mental health cases. Your duties will include meeting, assisting, and guiding distressed British nationals, liaising with their families, casework teams, local authorities, and stakeholders, and recording and updating cases on our consular case management system.

Resource and Office Administration: You will be responsible for managing the office cash account, ensuring cash is accounted for and properly receipted in line with finance procedures. You will also be responsible for managing the Consular Benevolent Fund and overseeing annual manual contracts for physical assets in Goa.

Prevention, Communications and Networking: You will work on the Goa elements of the India Prevention Delivery Plan, including research and data analysis, updating key documents, and implementing projects as necessary. You will also build and maintain relationships with key stakeholders across Goa, maintaining updated active contact lists for use in assistance work and crises.

24/7 Resilient Service: You will be responsible for managing the consular online appointments system, ensuring all Post essential documents used by the Global Response Centre are updated regularly, and ensuring all systems used by remote teams are fully updated with the latest local information at all times.

Crisis Planning and Response: You will prepare to respond to a crisis by being familiar with the various roles you may be expected to take on in a crisis, updating consular annexes on the Crisis Management Plan bi-annually, and providing administrative support for and participating in all Goa-focussed crisis exercises.

Requirements

We are looking for a highly motivated and organized individual with excellent communication and administrative skills. You will need to have a high proficiency in English language communication, both written and verbal, and be able to adapt quickly to immediate and long-term changes in priorities. You will also need to have good interpersonal and time management skills, as well as the ability to meet deadlines.

Knowledge of Konkani and Hindi languages is desirable, but not essential. You will be required to work extended hours if the situation calls for it, remain on call at all times when you are the designated Duty Officer, and travel when required, sometimes at short notice.

We offer a competitive salary, plus 12% Provident Fund and 6% Superannuation, and a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family. We are an equal opportunities employer and welcome applications from people of all backgrounds.

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