Site Reliability Engineer
4 weeks ago
Job Title: Site Reliability Engineer
Job Summary:
Indusface is seeking a talented and enthusiastic individual to join our team as a Site Reliability Engineer. As a Site Reliability Engineer, you will be responsible for ensuring the availability and performance of our cloud infrastructure. You will troubleshoot and resolve production-level infrastructure issues, work with the support team to investigate customer issues, and collaborate with the production support team to identify product-related issues.
Key Responsibilities:
- Monitor and maintain the availability of cloud infrastructure, troubleshoot, and resolve production-level infrastructure-related issues.
- Troubleshoot live production issues, including service availability, SSL, and performance issues, under tight deadlines.
- Respond to priority incidents, conduct thorough investigations, and ensure permanent closure of incidents.
- Work with the support team to investigate customer issues and gather information, applying infrastructure-specific workarounds.
- Assist pre-sales in onboarding customers to self-hosted (AMI, OVF) or SaaS environments.
- Collaborate with the production support team to identify product-related issues.
- Automate monitoring, information analysis, incident response, and deployments.
- Participate in the on-call schedule as needed and based on requirements to be on call during odd hours.
Requirements:
- 2+ years of professional experience with a significant portion using AWS for mid-to-large-size deployments.
- High-level understanding of network (TCP/IP or OSI reference model) and functioning of HTTP protocol.
- Expertise in Linux, including shell scripting.
- Experience working with reverse proxy, webservers, load balancers, cluster management software, and CDN services.
- Experience deploying and scaling high-traffic services in the cloud, preferably AWS.
- Passionate about efficiency and performance and getting the optimal solution for customers.
- Strong interpersonal and communication skills (including oral, written, and active listening).
- Fast learner, flexible, and able to work well within a cross-functional team environment.
Nice to Have:
- Experience in Linux performance tuning.
- Hands-on experience with Git and configuration management tools.
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