Site Reliability Engineer

4 weeks ago


Bengaluru, Karnataka, India Indusface Full time

Job Title: Site Reliability Engineer

Job Summary:

Indusface is seeking a talented and enthusiastic individual to join our team as a Site Reliability Engineer. As a Site Reliability Engineer, you will be responsible for ensuring the availability and performance of our cloud infrastructure. You will troubleshoot and resolve production-level infrastructure issues, work with the support team to investigate customer issues, and collaborate with the production support team to identify product-related issues.

Key Responsibilities:

  • Monitor and maintain the availability of cloud infrastructure, troubleshoot, and resolve production-level infrastructure-related issues.
  • Troubleshoot live production issues, including service availability, SSL, and performance issues, under tight deadlines.
  • Respond to priority incidents, conduct thorough investigations, and ensure permanent closure of incidents.
  • Work with the support team to investigate customer issues and gather information, applying infrastructure-specific workarounds.
  • Assist pre-sales in onboarding customers to self-hosted (AMI, OVF) or SaaS environments.
  • Collaborate with the production support team to identify product-related issues.
  • Automate monitoring, information analysis, incident response, and deployments.
  • Participate in the on-call schedule as needed and based on requirements to be on call during odd hours.

Requirements:

  • 2+ years of professional experience with a significant portion using AWS for mid-to-large-size deployments.
  • High-level understanding of network (TCP/IP or OSI reference model) and functioning of HTTP protocol.
  • Expertise in Linux, including shell scripting.
  • Experience working with reverse proxy, webservers, load balancers, cluster management software, and CDN services.
  • Experience deploying and scaling high-traffic services in the cloud, preferably AWS.
  • Passionate about efficiency and performance and getting the optimal solution for customers.
  • Strong interpersonal and communication skills (including oral, written, and active listening).
  • Fast learner, flexible, and able to work well within a cross-functional team environment.

Nice to Have:

  • Experience in Linux performance tuning.
  • Hands-on experience with Git and configuration management tools.


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