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International Customer Service Representative
2 weeks ago
We are seeking a talented individual to fill the role of Junior Customer Service Representative for our International BPO operations.
Job OverviewThis is a full-time position requiring 1 to 3 years of experience in customer service. The ideal candidate will possess exemplary communication and problem-solving skills to enhance customer satisfaction.
Responsibilities- Manage inbound and outbound calls in a professional and timely manner, ensuring high-quality customer service.
- Resolve customer inquiries and issues by providing accurate information and appropriate solutions promptly.
- Document all customer interactions, feedback, and issues in the CRM system to maintain service records.
- Collaborate with team members and other departments to enhance customer service solutions and strategies.
- Regularly update customers about new services and changes, ensuring they have access to the latest information.
- Fluent English communication to effectively manage customer interactions and ensure clarity.
- Proven experience with call center software to handle inbound and outbound customer calls efficiently.
- Strong customer service skills tailored to meet international client needs and expectations.
- Ability to actively listen to customers, ensuring their issues are accurately understood and addressed effectively.
- Empathy skills to connect with customers, showing understanding and concern for their situations and problems.
- Persuasive speaking skills to influence customer decisions and enhance service delivery and satisfaction.
- Proficiency with CRM software for managing and documenting customer interactions systematically and effectively.
- Effective time management to handle multiple customer interactions and complete tasks within set timelines.
