Service Delivery Expert

4 days ago

India beBeeTechnical Full time ₹ 18,00,000 - ₹ 23,00,000

Job Title: Technical Specialist, Service Assurance

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A technical specialist with experience in operating systems and networking technologies is required to join our team of professionals.

The team operates 24/7 with highly skilled engineers who oversee customer infrastructure within a leading global financial markets infrastructure organization. Their primary responsibility is to proactively monitor the customer infrastructure and provide support for a diverse range of technologies and hardware, both located on client premises and within data centers.

The ideal candidate should be adaptable, possess a strong desire to learn, and be capable of quick adjustments to meet evolving demands. They will provide specialized technical support for issues impacting products, offering assistance to customers, internal collaborators, and third-party engineers.

  • Provide technical support expertise for problem resolution, including reproducing customer issues.
  • Deliver high-quality technical advice to internal partners and third-party engineers.
  • Conduct 24x7 monitoring for managed servers and network equipment at customer sites.
  • Document all customer queries, interactions, and investigations using a cloud-based tool.

The role requires flexibility to work in a rotating shift pattern, which includes night and weekend shifts. The successful candidate will have expert knowledge in key areas, including operating systems and networking technologies, and will be able to communicate effectively with various teams.

Required Skills:

  • Proficiency in English (written) is mandatory.
  • Flexibility to work in a rotating shift pattern.
  • Expert knowledge in key areas, including operating systems and networking technologies.
  • Strong problem management and troubleshooting skills.
  • Ability to work with virtual teams to deliver projects.

What We Offer:

  • A collaborative culture where we encourage new ideas and are committed to sustainability across our global business.
  • A range of benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.

About Us:

We are a leading provider of financial markets infrastructure and data services. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. We are an equal opportunities employer and do not discriminate on any basis.

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