Customer Relationship Management Trainee
3 weeks ago
At Sarathy Geotech and Engineering Services Pvt Ltd, we are seeking a highly motivated and goal-oriented individual to join our team as a Customer Relationship Management Trainee. As a key member of our enrollment and engagement team, you will play a vital role in connecting with leads from our database and guiding them through the process of registering for our courses.
Key Responsibilities:- Lead Engagement and Registration: Make outbound calls to leads, explain course details, and encourage registration. Assist with the registration process and maintain accurate records of all interactions.
- Follow-up on Missed Contacts: Follow up with leads who were unavailable during the initial call. Send reminders via email if needed to encourage them to join the course.
- Payment Follow-up: Contact registered students who have not made payments, provide payment reminders, and ensure timely completion of enrollment.
- Feedback Collection: After course completion, follow up with participants to collect feedback for future course improvements.
- Target Achievement: Meet daily/weekly targets for course registrations, calls, and follow-ups. Track progress and report on key metrics to management.
Requirements:
- Strong communication skills with the ability to explain course details clearly and persuasively.
- Previous experience in telecalling or customer service is a plus.
- Goal-oriented with the ability to handle rejection and stay motivated.
- Basic knowledge of Excel or data entry skills is preferred.
- Good time management and organizational skills.
- Fluency in Hindi language.
Benefits:
Work from anywhere with flexible hours and certification. We are looking for a candidate with a sales flair and a passion for customer relationship management.
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