Surprise Experience Coordinator

4 days ago

Chennai, Tamil Nadu, India Surprise Machi Full time
Job Description:

About Surprise Machi:

As a renowned surprise planning company in Chennai, we specialize in crafting unforgettable experiences for special occasions. From birthdays to proposals, we bring unique, creative, and joyful surprises to life.

Role Overview – Client Coordinator:

You will be responsible for managing client interactions, confirming event details, and ensuring a smooth experience from inquiry to execution. Your role will involve client relationship management, sales target achievement, vendor coordination, and creative collaboration to enhance the Surprise Machi experience.

Key Responsibilities:

  • Client Coordination & Relationship Management - Serve as the primary point of contact for clients, understand their event requirements, confirm bookings, and ensure smooth communication.
  • Sales & Event Confirmation - Follow up on client inquiries, close deals, and meet monthly sales targets through effective coordination and relationship-building.
  • Event Execution Support - Work closely with internal teams (event execution, design, operations) to ensure timely and flawless event planning.
  • CRM & Client Follow-ups - Maintain accurate records of client interactions, event confirmations, and updates in the CRM system.
  • Creative Collaboration - Contribute to brainstorming sessions, suggest new gift/surprise ideas, and explore venue tie-ups to enhance event offerings.
  • Vendor & Financial Coordination - Communicate with vendors for event logistics and coordinate with the finance team for invoices, payments, and delay charges.
  • Front Desk & Inquiry Handling (Twice a Month) - Assist in managing walk-in clients, handling direct inquiries, and ensuring smooth customer interactions.
  • Post-Event Follow-ups & Client Retention - Collect feedback, provide post-event deliverables (photos, videos), and build long-term client relationships for repeat business.

What We're Looking For:

We are seeking an individual with excellent communication and sales skills, who can engage with clients and close deals. You should have a customer-centric approach, ensuring a delightful experience for every client. Additionally, you should possess organizational and multitasking abilities to handle multiple client requests efficiently. A problem-solving mindset is also essential to manage last-minute event changes. Familiarity with Microsoft Office and CRM tools is a plus.

Working Conditions:

You will work Monday to Friday, 11:00 AM - 8:00 PM, with one hour for lunch break. You will have one day off per week, which will be rotated quarterly.

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