IT Services Director

Overview

• The IT Services Department Head is responsible for leading the team and driving strategic direction for IT services.

JOB DESCRIPTION

• To develop a comprehensive strategy for IT services, including the implementation of methodologies and processes that meet the bank's operational needs.
• Management of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank's change and compliance functions.
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.

Requirements

• Develops business cases for the budget and resources needed to support the delivery of the IT services strategy, ensuring effective allocation of resources across the department.
• Liaises with other departments and teams to ensure that IT services are aligned with overall business objectives, and identifies opportunities for process improvements.
• Promotes a culture of collaboration and innovation within the IT Services team, encouraging employees to share knowledge and expertise, and to participate in continuous learning and development.
• Maintains accurate records and reports on departmental performance, providing regular updates to senior management and the board.
• Communicates effectively with stakeholders, including employees, customers, and partners, to ensure that IT services meet their needs and expectations.

Benefits

• Enjoy a competitive salary and benefits package, including a generous pension scheme, private healthcare, and life insurance.
• Be part of a dynamic and innovative organization, with opportunities to learn and grow professionally.
• Work in a collaborative and supportive environment, with access to training and development programs.
• Contribute to the delivery of exceptional customer experiences, through the provision of high-quality IT services.

Leadership Responsibilities

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively.
• Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.