Relationship Banker

Job Description:

• The role involves managing a portfolio of customers, acquiring new ones, and enhancing relationships by cross-selling products and services tailored to their needs.

Responsibilities:

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2. Maintain daily sales reports and ensure structured bundled offerings of products and services to customers.">
3. Acquire new savings accounts (SA) and current accounts (CA) for both Resident and Non-Resident customers through walk-ins, referrals, and family members.">
4. Monitor account closures and ensure customer retention by proactively addressing potential attrition.">
5. Cross-sell various banking products such as Demat, Bill Pay, advisory services, and third-party products.">

Portfolio Management:

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• Manage a benchmark number of Classic customers and deepen relationships by cross-selling suitable products based on customer profiles.">
• Regularly engage with customers to identify their needs and offer products such as FD renewals, asset products, and more.">
• Utilize CRM tools for effective customer interaction planning, updating, and follow-ups.">
• Work towards increasing the income-generating products within the portfolio.">

Customer Service:

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• Provide exceptional customer service by ensuring the timely resolution of complaints and maintaining high customer satisfaction.">
• Encourage customers to utilize direct banking channels to enhance service quality.">
• Maintain accurate records for account openings, customer queries, and other customer transactions.">

Operations:

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• Ensure error-free documentation for account openings, FD closures, standing instructions, and other customer requests.">
• Comply with KYC norms and regulatory guidelines for all customer accounts.">
• Oversee locker allotments and related operations according to bank policies.">

Performance Tracking & Compliance:

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• Meet monthly and yearly sales benchmarks for income products and portfolio management.">
• Track and update customer interactions, ensuring that all actions are captured accurately in CRM.">
• Adhere to operational and service excellence standards in all interactions with customers and internal departments.">

Qualifications:

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• Education: Graduation/Post-Graduation (Any Stream)">
• Experience: Previous experience in banking, particularly in customer acquisition and portfolio management, is preferred.">
• Skills:">
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  • Strong sales and relationship management skills.">
  • Ability to work in a target-driven environment.">
  • Excellent communication and interpersonal skills.">
  • Proficient in using CRM tools for customer interaction management.">
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Key Competencies:

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• Customer-focused with the ability to identify customer needs and offer appropriate solutions.">
• Detail-oriented with the ability to manage multiple customer relationships and banking products.">
• Teamwork and coordination with cross-functional teams for customer service and product cross-selling.">

Travel Requirements:

The role may require occasional travel for client meetings and branch coordination.