Network Security Architect

4 weeks ago


Bengaluru, Karnataka, India Lumen Technologies Full time
About Lumen

Lumen is a global technology company that advances the way people live and work through technology. Our mission is to further human progress through innovation and collaboration.

The Role

The Information Security Engineer II position operates in a support role within the Global Security Operations Center (GSOC) environment. This role requires a high level of expertise in security, technology, and innovation. The GSOC operates 24x7x365, and the Information Security Engineer II is expected to perform in an advanced capacity, including escalation support and on-call. The role also involves mentoring, training, and escalation support to front-line SOC personnel.

Key Responsibilities

• Manage and resolve customer fault, service outage, and impairment events
• Monitor, triage, and respond to security alerts for client security events
• Investigate and resolve impairment scenarios on Managed Security products
• Mentor and train peers in the Security Operations environment
• Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA's
• Possess exceptional customer service skills
• Multi-task during events
• Communicate effectively with managers, customers, and vendors
• Maintain solid working relationships, including collaborative technical activities with peers
• Develop relationships with other teams both within and outside of Security to enhance the customer experience

Qualifications

The ideal candidate will have 4-5 years of experience in a Security Operations environment and demonstrated understanding of Denial of Service concepts and attack vectors, mitigation options. Additionally, the candidate should possess demonstrated proficiency in routing and networking skills, including the ability to troubleshoot BGP and BGP community strings, review and analyze packet captures. Certifications in specific security technologies, such as Fortinet, Arbor, Radware, Palo Alto, Cisco, or Checkpoint, are also required. Furthermore, the candidate should have advanced knowledge and skills of at least one programming language (Python preferred).

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