Process Transformation Specialist

3 days ago

Pune, Maharashtra, India beBeeProcess Full time ₹ 20,00,000 - ₹ 25,00,000
**Job Title:** Process Excellence Manager
We are seeking a highly skilled Process Excellence Manager to join our team. As a key member of our organization, you will be responsible for leading process transformation initiatives and driving operational excellence.
**Key Responsibilities:
* Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
* Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
* Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
* Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.
* Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.
* Lead cross-functional teams to map current processes, identify gaps, and implement improvement roadmaps.
* Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.
* Build and maintain relationships across functions to identify improvement opportunities and implement measurement systems.
* Partner with IT to align on current and future technology needs for process optimization.
* Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
* Coach and mentor stakeholders at all levels to adopt Lean principles and best practices.
**Requirements:
* Education: Bachelor's Degree required; MBA preferred.
* Certification: Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).
* Experience:
* Minimum 8 years' experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
* Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
* Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.
* Soft Skills:
* Strong quantitative and analytical problem-solving ability.
* Ability to influence without authority and inspire cross-functional teams.

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