
Senior Business Transformation Specialist
2 weeks ago
Job Description:
To excel as a strategic business leader, you will be responsible for driving key initiatives around contact centre automation and digital transformation. This role requires a seasoned professional with expertise in project management, business analysis, and stakeholder engagement.
Key Responsibilities:
- Lead cross-functional teams to develop and implement strategies for digital transformation, leveraging cutting-edge technologies to enhance customer experiences.
- Conduct thorough process analysis and optimization efforts to drive operational efficiencies and reduce costs.
- Integrate AI/ML capabilities into automation projects, enhancing the intelligence and responsiveness of contact centre solutions.
- Ensure robust project management practices, aligning initiatives with strategic objectives and measuring overall success.
- Collaborate with stakeholders to gather requirements, provide insights, and ensure solutions meet enterprise needs and standards.
Requirements:
- Proven expertise in digital transformation to drive technological advancements and implement innovative solutions.
- Advanced skills in PM Channels Contact Center Automation to manage and lead project implementations effectively.
- Strong program governance abilities to oversee and ensure adherence to project milestones and budgets.
- Proficient in AI/ML technologies for integrating intelligent solutions into business processes and enhancing operational capabilities.
- Excellent stakeholder management skills for effective communication and relationship-building with internal and external parties.
- Solid experience in process optimization to identify and implement improvements in workflow efficiency and effectiveness.
What We Offer:
- A dynamic work environment that encourages innovation and growth.
- Opportunities for career advancement and professional development.
- A competitive compensation package and comprehensive benefits.
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