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Transformation Expert

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Bharatpur, Rajasthan, India beBeeTransformation Full time ₹ 15,00,000 - ₹ 21,00,000
Senior Consultant Role

We are seeking an experienced Senior Consultant to lead our transformation initiatives.

  • Oversee day-to-day tasks for various projects, driving business growth and operational efficiency.
  • Build strong relationships with stakeholders, including executive management, business owners, and process leads.
  • Work closely with consultants to develop comprehensive business cases for multiple service lines.
  • Identify innovative technologies relevant to our clients' needs, ensuring scalability across accounts and domains.
  • Deliver strategic and functional goals for projects focused on cost optimization, revenue enhancement, and metric improvement.

About You

  • Minimum 10 years of experience in change management or transformation.
  • At least 5 years of program management experience in a matrix environment.
  • Proven track record of success in complex improvement/transformation projects across multiple accounts/domains.
  • Familiarity with transformation/process re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma).
  • Strong understanding of AI-enabled conversation bots.
  • Experience in the contact center or BPO industry.
  • Cross-functional collaboration and client-facing skills.
  • Ability to work in shifts.

Benefits

This role offers opportunities for professional growth and development in a dynamic and challenging environment.

How to Apply

Please submit your application, including your resume and a cover letter outlining your qualifications and experience.