Business Analyst with Excellent Communication Skills
2 days ago
Wipro Digital Operations and Platforms is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a crucial role in driving business growth by identifying and addressing process improvements.
About the Role:
This exciting opportunity is for a Customer Support Specialist to work in a fast-paced environment with a dynamic team. You will be responsible for providing top-notch customer service, resolving customer complaints, and escalating issues when necessary.
Key Responsibilities:
- Providing exceptional customer service via phone, email, or chat
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Collaborating with internal teams to resolve complex customer issues
- Staying up-to-date on product knowledge and company policies
- Maintaining accurate records of customer interactions
Requirements:
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Knowledge of basic computer operations
- Experience working in a call center or customer-facing role
What We Offer:
- A competitive salary of $45,000 - $60,000 per year
- A comprehensive benefits package, including medical benefits, 401(k) matching, and paid time off
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
Qualifications:
- HSC (High School Certificate) or equivalent qualification
- Pursuing ones not eligible for this role should look into other job opportunities within the company
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