IT Specialist

Key Role: Information Technology Support Expert

We are seeking a highly skilled IT support specialist to join our team.

Job Summary:

As a key member of our team, you will provide first- and second-level technical support to our global employees across various sites, ensuring timely operational and technical assistance.

Responsibilities:

• Ensure the smooth operation of personal computers by troubleshooting domestic computer hardware and software issues.
• Provide prompt and effective resolution of all problems and service requests, documenting each case for future reference.
• Develop accurate installation and configuration procedures for both standard and non-standard software packages.
• Manage the deployment and rollout of software and hardware assets.
• Maintain an up-to-date inventory of company assets.
• Create and maintain a comprehensive knowledge base to support users.
• Collaborate with our Cybersecurity team to ensure network assets are secure.
• Update the problem management database with timely and meaningful information.
• Gather and log relevant information about each issue, utilizing tools and collective knowledge to resolve it.
• Utilize the knowledge base to assist in troubleshooting efforts and share experiences with team members.
• Assist in the deployment of desktop PCs and peripherals.
• On-board new employees with comprehensive orientation to company assets.
• Respond to all voice mail and email daily.
• Develop a working knowledge of all supported desktop applications and OS software.
• Perform various duties assigned by the Client Solutions Manager.

Requirements:

• Bachelor's degree in Computer Science or related field.
• Minimum 2 years of experience in Desktop and/or Helpdesk support.
• Prior experience with current standard desktop software (Microsoft Office, Windows).
• Fluent English skills; additional languages are a plus.
• Experience working with international clients in USA and Europe.
• Proficient Microsoft office skills; SAP knowledge is an asset.
• Desktop or Help Desk support experience is an asset.