Customer Experience Representative

7 days ago


Dhanbad, Jharkhand, India beBeeCustomerService Full time ₹ 94,500 - ₹ 12,32,500

Job Summary:

  • Provide exceptional customer experience through outbound calls, engaging with customers to address their needs and resolve issues.
  • Maintain a professional demeanor while interacting with customers, fostering strong relationships that promote the company's image and reputation.

Key Responsibilities:

  • Develop effective communication skills to understand customer concerns and preferences.
  • Build trust with customers to increase satisfaction and loyalty.
  • Collaborate with internal teams to resolve customer complaints and provide solutions.
  • Demonstrate proficiency in Microsoft Office applications and other relevant software tools.
  • Stay up-to-date on product knowledge and company information to provide accurate and informative responses to customer inquiries.

Requirements:

  • Fresher candidates are encouraged to apply.
  • Strong communication and interpersonal skills are essential for this role.
  • Bilingual or multilingual individuals with fluent English and Hindi language skills are preferred.

This role offers a unique opportunity to work in a dynamic environment, providing excellent customer service and contributing to the company's growth and success. With a focus on teamwork and continuous learning, you will have the chance to develop your skills and advance your career in a supportive and inclusive team.



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