
Escalation Case Manager
2 weeks ago
Job Summary:
Escalation Resolution Expert
We are seeking a highly skilled and detail-oriented Escalation Resolution Expert to join our team.
Key Responsibilities:
- Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
- Investigate and analyze the root causes of escalations to prevent recurrence.
- Process and oversee refund requests in adherence to company policies.
- Collaborate with relevant departments to streamline refund processes and minimize errors.
Requirements:
- Communication Skills: Excellent written and verbal communication skills.
- Problem-Solving Abilities: Strong problem-solving abilities and analytical mindset.
- Cross-Functional Collaboration: Ability to collaborate effectively with cross-functional teams.
- CRM Proficiency: Proficiency in using CRM software and customer support tools.
Benefits:
- Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
- Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
- Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
- Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.
Why Join Our Team?
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