Senior Cloud Reliability Engineer

We are seeking an experienced Senior Reliability Engineer to join our team. The successful candidate will be responsible for ensuring the high availability, low latency, and optimal performance of our SaaS platform on Azure.

As a Senior Reliability Engineer, you will play a key role in defining and enforcing reliability standards, leading high-impact projects, mentoring engineers, and eliminating toil at scale. You will work closely with the Director of SRE to achieve these goals.

• Define Customer-Centric SLIs/SLOs: Develop and publish customer-centric Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for Tier-0/Tier-1 services, review quarterly, and align teams to them.
• Run Error Budget Policy: Implement a multi-window, multi-burn-rate error budget policy with clear runbooks and paging thresholds.
• Gate Changes: Integrate change gate functionality into CI/CD, freezing or relaxing rules as needed.
• Maintain SLO/EB Dashboards: Maintain Service Level Objective (SLO) and error budget (EB) dashboards using Azure Monitor, Grafana/Prometheus, and App Insights. Conduct weekly SLO reviews with engineering and product teams.
• Drive Roadmap Tradeoffs: Make data-driven decisions when budgets are at risk, land reliability epics, and drive roadmap tradeoffs.
• Incident Management: Lead SEV1/SEV2 incidents without drama, own comms, run blameless postmortems, and ensure corrective actions stick.
• Engineer Resiliency: Design and implement multi-AZ/region patterns (active-active/DR), PDBs/Pod Topology Spread, HPA/VPA/KEDA, resilient rollout/rollback strategies.
• Azure Kubernetes Service (AKS): Harden clusters (network, identity, policy), optimize node/pod density, ingress (AGIC/Nginx), and mesh optional configurations.
• Observability: Implement metrics/traces/logs using Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana, and OpenTelemetry. Alert on symptoms, not noise.
• IaC & Policy: Implement Terraform/Bicep modules, GitOps (Flux/Argo), policy-as-code (Azure Policy/OPA Gatekeeper) solutions, and eliminate snowflakes.
• CI/CD Reliability: Implement Azure DevOps/GitHub Actions with canary/blue-green, progressive delivery, auto-rollback, and Key Vault-backed secrets.
• Capacity & Performance: Partner with FinOps to right-size resources, autoscale, conduct load testing, and reduce spend without hurting SLOs.
• Disaster Recovery: Define RTO/RPO, test backups/restore, run game days/chaos drills, and validate ASR and multi-region failover.
• Security: Implement Entra ID (Azure AD), managed identities, Key Vault rotation, VNets/NSGs/Private Link, and shift-left checks in CI.
• Toil Reduction: Automate recurring ops, build self-service runbooks/chatops, publish golden paths for product teams, and reduce toil.
• Customer Escalations: Be the technical owner on calls; communicate tradeoffs and recovery plans with authority.
• Documentation: Maintain up-to-date architectures, runbooks, postmortems, SLIs/SLOs, and other critical documents.

Join our team and become part of a dynamic group of professionals who are passionate about delivering high-quality solutions. Enjoy a collaborative and supportive environment that fosters growth and development.

To be successful in this role, you will need:

• Strong Technical Skills: In-depth knowledge of cloud computing, containerization, and orchestration technologies.
• Excellent Communication Skills: Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• Leadership Skills: Proven ability to lead high-impact projects, mentor engineers, and drive business outcomes.

If you are a motivated and detail-oriented individual with a passion for delivering high-quality solutions, we encourage you to apply for this exciting opportunity.