Application Technical Lead
1 day ago
Join Our Team as an Application Technical Lead
We are seeking an accomplished and experienced Application Technical Lead to lead our Level 2 Support team at Prime Infosoft. As a key member of our technical leadership, you will be responsible for guiding the team in resolving complex technical issues and improving application performance.
Key Responsibilities:
- Lead the Level 2 Support team in resolving complex technical issues, utilizing your expertise to guide and mentor team members.
- Develop and maintain comprehensive knowledge base articles and user guides to support the support team.
- Foster collaboration among cross-functional teams to resolve issues and improve application performance.
- Mentor and train junior team members to develop their technical skills and knowledge.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation within the team.
Qualifications and Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience working in Level 2 application support, with a strong understanding of software troubleshooting and problem-solving methodologies.
- Strong leadership and mentoring skills, with the ability to motivate and guide team members.
Salary: Estimated $100,000 - $130,000 per annum, depending on location and experience.
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