Front Desk Manager

4 weeks ago


Panjim, Goa, India Moustache Escapes Full time
Job Title: Front Desk Manager

Location: Goa

Industry: Travel, Tourism and Hotel Industry

Experience Required: Minimum 4 Years in Hospitality

Key Responsibilities:

  • Oversee the day-to-day operations of the hotel, ensuring seamless execution of organizational goals.
  • Conduct regular briefings and meetings with department heads and team members to align on key objectives.
  • Ensure strict adherence to hotel operating controls, SOPs, policies, and service standards.
  • Lead key property initiatives, including improvements, upgradation projects, customer service, and refurbishment.
  • Handle guest complaints and oversee service recovery procedures to maintain exceptional customer satisfaction.
  • Develop and present the hotel's annual operating budget, ensuring alignment with organizational goals.
  • Drive on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Make informed decisions in the best interest of the hotel and management.
  • Identify areas for improvement, implement cost-saving measures, and develop impactful strategies.
  • Maximize room yields revenue through innovative sales practices and collaborate with the revenue management team to devise revenue-generating methodologies.
  • Act as a final decision-maker in hiring key staff and oversee department heads, ensuring effective leadership and career progression.
  • Manage and develop the hotel executive team to drive career growth and development.
  • Take ownership of guest complaints and provide effective leadership to property team members.

Qualifications:

  1. Minimum 5-7 years of experience in the service industry, preferably in hospitality.
  2. Excellent communication and interpersonal skills.
  3. Self-motivated and willing to take calculated risks.
  4. Availability to work flexible hours, including weekends.
  5. Strong management and team leadership skills.
  6. Education in Hospitality or Hotel Management is mandatory.


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