
Network Security Specialist
2 days ago
We are seeking a highly skilled and experienced Network Security Specialist to join our team. As a key member of our security team, you will be responsible for protecting our network infrastructure from cyber threats and ensuring the integrity of our data.
This is an exciting opportunity for individuals who are passionate about network security and have a strong desire to learn and grow with our company.
The ideal candidate will have a minimum of 2+ years of experience in a TAC environment, with expertise in firewall and SASE domains. They will also possess excellent communication skills, with the ability to work effectively with cross-functional teams to resolve complex technical issues.
- Determine problems quickly and deliver exceptional customer service.
- Check case queues and clear cases before shift end.
- Support customers with Netskope products and services.
- Update ZD with case updates and set SLA accordingly.
- Manage caseloads & backlog in a timely manner, driving them towards closure.
- Evaluate and escalate cases to L2 team when necessary.
- Fundamental knowledge of TCP/IP protocol suite and OSI layered architecture.
- Strong understanding of network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO.
- Experience supporting DLP and Encryption gateways.
- Proven knowledge of security, firewalls, access and perimeter control, vulnerability management and intrusion detection.
- Ability to troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive).
- International support experience preferable.
- CCNA certification preferred.
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