Senior Operations Excellence Lead

12 hours ago

Delhi, Delhi, India beBeeOperational Full time ₹ 1,04,000 - ₹ 1,30,878

Service Delivery Excellence and Operational Leadership

  • Foster a culture of excellence in service delivery by owning and enhancing frameworks across consulting support functions.
  • Monitor and improve key performance indicators (KPIs) such as Service Level Agreement (SLA) adherence, turnaround time, and quality metrics.
  • Collaborate with delivery leads to identify performance gaps and implement corrective actions.
Process Mapping & Optimization

Lead process diagnostics using the Six Sigma methodology to identify inefficiencies, redundancies, and automation opportunities across delivery workflows.

  • Develop detailed process maps to standardize and document best-in-class processes for scalability and compliance.
  • Partner with digital teams to implement automation solutions.
Technology Enablement

Drive technology adoption to enhance operational efficiency.

  • Leads teams to implement automation solutions, inspiring and motivating them to achieve excellence.
  • Strong analytical skills to develop effective solutions while considering potential impacts on stakeholders and project outcomes.
  • Prioritize customer satisfaction, actively seeking feedback, and continuously refining service offerings.
Required Skills and Qualifications

We are looking for professionals with:

  • 10-15 years of experience in service delivery, process improvement, or operational excellence roles within a consulting environment.
  • Preferably Certified Lean Six Sigma Black Belt or Master Black Belt.
  • Strong experience in process mapping, reengineering, and performance measurement across finance and risk domains.
Benefits

A high-impact role in shaping service delivery and operational excellence.

  • Access to cutting-edge tools and technologies for process transformation.
  • A collaborative culture with opportunities for leadership and growth.

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