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Digital Operations Transformation Specialist

1 month ago

Mumbai, Maharashtra, India H.S. Corporation Full time
About the Role

We are seeking a highly skilled Digital Operations Transformation Specialist to join our team at H.S. Corporation.

As a key member of our operations team, you will be responsible for driving digital transformation initiatives and ensuring the efficient operation of our digital systems.

Key Responsibilities:
  • Digital Panel Optimization: Analyze and optimize the digital panel lifecycle to improve performance and efficiency.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to enhance end-user experience and drive feature development.
  • Product Testing and Feedback: Collaborate with field teams to identify product gaps and provide actionable feedback to drive solution development.
  • Troubleshooting and Automation: Develop and maintain troubleshooting manuals, automate processes using Python/Tubule, and ensure timely resolution of issues.
  • Reporting and Analytics: Provide regular reporting on key business metrics and insights to inform strategic decisions.
Measure of Success
  • Quality of Reports: Ensure high-quality reports that meet stakeholder expectations.
  • Digital RPA Achievement: Drive significant improvement in digital RPA adoption and automation.
  • Timely Delivery: Meet deadlines for presentations and reports.
  • Churn Control: Implement strategies to reduce churn rates.
  • Issue Resolution: Effectively identify and resolve issues impacting customer experience.
  • Project Delivery: Deliver key projects on time and within budget.
  • Automation Metrics: Continuously monitor and improve automation metrics.
Requirements
  • Technical Skills: Proficiency in Tableau and Python, with expertise in MS Office (Excel, PowerPoint) and operating systems (Android, iOS, Windows, Mac).
  • Education: Graduate degree (BE or equivalent), with preference for MBA or market research background.
  • Experience: 3-4 years of relevant experience in digital operations, preferably in a similar role.
What We Offer
  • Competitive Salary: ₹800,000 - ₹1,100,000 per year, depending on experience.
  • Full-time Opportunity: Join us as a full-time employee and be part of our dynamic team.
  • Relocation Assistance: If required, we can assist with relocation to Mumbai, Maharashtra.
How to Apply

Please submit your application, including your resume and cover letter, if interested in this exciting opportunity.