Senior Manager Service Specialist

2 weeks ago


Mumbai, Maharashtra, India Lifelancer Full time

Job Title: Senior Manager Service Specialist

About the Role:

We are seeking a highly skilled Senior Manager Service Specialist to join our team at Lifelancer. As a key member of our service team, you will be responsible for providing exceptional service to our customers in the Asia Pacific Region, excluding China.

Key Responsibilities:

  • Conduct onsite installation, qualification, repairs, preventive maintenance, and onsite/virtual support of Thermo Fisher Scientific's range of LSMS (Life Sciences Mass Spectrometry) / IOMS (Inorganic Mass Spectrometry) equipment in a professional, reliable, and customer-oriented manner.
  • Primarily responsible for the Asia Pacific Region (excluding China).
  • Conduct training sessions for customers on equipment operation, calibration, and maintenance.
  • Ensure compliance with customer SLA (Service Level Agreement) industry standards and internal critical metric objectives.
  • Adhere to all local safety regulations and company policies during field operations.
  • Achieve service revenue targets by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.
  • Respond promptly and proactively to customer needs, maintaining close relationships with Company Sales, Marketing, and Service teams to ensure quality resolutions for all service and product issues.
  • Perform duties efficiently and in a commercially appropriate manner.

Requirements:

  • Bachelor's Degree in Instrumentation/Electronics Engineering.
  • 10 years of hands-on experience servicing Mass Spectrometry (LCMS/GCMS/Inorganic MS) equipment.

What We Offer:

We offer competitive remuneration, an annual incentive plan, bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

How to Apply:

Please use the below Lifelancer link for job application and quicker response.

/jobs/view/19c772e8c7da6ce88da5206259cd87d1

Remote Work: No



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