Customer Support Director

1 week ago


Bengaluru, Karnataka, India Tresata Full time

Job Title: Customer Support Director

Summary: As a Customer Support Director at Tresata, you will oversee the entire customer support function, ensuring timely and effective resolution of customer issues. You will lead a team of support representatives, providing guidance and mentorship to ensure high performance and customer satisfaction.

  • Key Responsibilities:
  • Lead and manage the customer support team
  • Provide guidance and mentorship to team members
  • Ensure timely and effective resolution of customer issues
  • Manage and enforce Service Level Agreements (SLAs)
  • Generate regular reports for management

Requirements: To be successful in this role, you will need a Master's degree in Information Management or a relevant field, along with 12-15 years of experience in technical support. You should have a deep understanding of the product support cycle, SLA measurement, and adherence. Additionally, you should have experience working with stakeholders and leadership teams.



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