Customer Service Representative
6 days ago
About Our Team
We are seeking a skilled Customer Support Coordinator to join our team at Namo Airways Services India Private Limited.
Job Description:
The ideal candidate will be responsible for providing exceptional customer service and support via various communication channels. This includes assisting customers with queries, complaints, and feedback in a timely and professional manner. They will also resolve issues and escalate concerns to senior staff as necessary.
Key Responsibilities:
- Provide exceptional customer service and support via various communication channels.
- Assist customers with queries, complaints, and feedback in a timely and professional manner.
- Resolve issues and escalate concerns to senior staff as necessary.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to ensure seamless customer experience.
Requirements:
- Bachelor's degree in a relevant field or equivalent experience.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficiency in using CRM software and other relevant tools.
Preferred Qualifications:
- Experience in a similar role or industry.
- Knowledge of aviation, security, or airline operations is an asset.
Benefits:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
Why Work With Us:
- Contribute to the success of a leading aviation services company.
- Work with a diverse and talented team.
- Opportunities for growth and advancement.
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