The Frontline Ambassador

We are seeking a talented Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in providing exceptional service to our customers.

The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment. You will be responsible for resolving customer complaints, answering questions, and providing general information about our products and services.

A successful candidate will have 0-2 years of experience in a customer-facing role, with a preference for candidates from the banking or financial services industry. Strong problem-solving skills and a customer-centric mindset are essential for this position.

The role requires strong English language skills, both verbal and written. Ability to work in a target-driven environment and willingness to work rotational shifts are also required.

Key Responsibilities:

• Provide outstanding customer service via phone and written communication channels.
• Resolve customer complaints and concerns in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with colleagues to achieve service level agreements and departmental goals.

Benefits:

• A competitive salary package.
• Ongoing training and development opportunities.
• Cab facility for a safe and convenient commute.
• A supportive work culture that values employee well-being.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for career growth and advancement.
• A chance to make a real impact in the world of financial services.

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