Transformational Trainer

We're seeking a skilled Trainer to lead impactful training programs and improve performance through structured interventions.

Our ideal candidate will have a background in customer service or product-based environments, with strong communication and facilitation skills. They'll be responsible for designing and delivering training content using instructional design models like ADDIE and/or SAM.

• New Hire Training:
  • Conduct onboarding and induction programs for new joiners.
  • Deliver training on soft skills, process, product, and systems.
  • Evaluate learning effectiveness through assessments, quizzes, and role-plays.
• Training Need Interventions (TNI):
  • Collaborate with Quality and Operations teams to identify performance gaps.
  • Design and execute targeted refresher sessions and skill-enhancement modules.
  • Track pre- and post-training performance to measure impact and efficacy.
• Product Knowledge & Supervisor Assessments:
  • Create and manage product knowledge tests for front-line and supervisory teams.
  • Conduct Supervisor Readiness assessments to evaluate leadership competencies.
  • Periodically update assessments in line with process or product changes.
• Update Training:
  • Stay abreast of new product launches, policy updates, and process changes.
  • Conduct timely refresher training for impacted stakeholders.
  • Partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
• Reporting & Documentation:
  • Maintain up-to-date training dashboards, attendance logs, and test results.
  • Generate regular reports on training coverage, scores, and intervention effectiveness.
  • Provide actionable insights to stakeholders and leadership based on training data.

To succeed in this role, you'll need:

• A bachelor's degree in any discipline.
• Minimum 4-6 years of experience in training delivery.
• Strong communication and facilitation skills.
• Proficiency in MS Excel, PowerPoint, and LMS platforms.

This role offers opportunities for professional growth and development. If you're passionate about improving team performance and have the required skills and experience, we'd love to hear from you.

We're committed to creating a culture that values diversity, inclusivity, and continuous improvement. Join our team and contribute to shaping the future of [Company Name].