Strategic Operations Manager
2 weeks ago
The Command Center Manager is responsible for ensuring the efficient and effective operation of the command center, including the planning and management of seating arrangements, coordinating systems, and developing plans to support the organization's operational goals. This role requires strong organizational skills, attention to detail, and the ability to adapt to dynamic operational needs.
Key Accountabilities
Seating Arrangement Planning:
Design and implement seating plans to optimize workflow and communication within the command center. Ensure seating arrangements comply with health, safety, and ergonomic standards. Adjust seating plans as needed to accommodate new personnel changes in team structure or operational demands.
Operational Planning:
Develop and implement detailed operational plans to ensure the command center meets its strategic objectives. Coordinate with various departments to ensure resource availability and alignment with organizational goals. Create contingency plans for emergency situations, ensuring the command center can respond reliably to unforeseen events.
Resource Management:
Allocate resources efficiently to support the command center's operations. Monitor and handle the availability of personnel, equipment, and other resources. Develop and maintain resource management databases and tools.
Scheduling:
Develop and lead shift schedules for command center staff to ensure adequate coverage at all times. Adjust schedules in response to changing operational demands and staff availability. Coordinate with HR and relevant departments to lead staff leave and overtime.
Communication and Coordination:
Serve as the primary point of contact for communication within the command center and with other departments. Facilitate coordination between different teams and departments to ensure smooth operations. Maintain clear and accurate records of communications and decisions.
Performance Monitoring and Reporting:
Supervise the performance of the command center, identifying areas for improvement. Prepare and present regular reports on operational metrics, resource utilization, and incident response. Analyze data to identify trends and recommend improvements to processes and procedures.
Compliance and Standards:
Ensure all command center operations follow relevant laws, regulations, and organizational standards. Maintain up-to-date knowledge of industry best practices and standards. Implement and ensure standard operating procedures (SOPs).
Qualifications, Competencies & Approach
A Bachelor's degree or equivalent experience in business administration, operations, or a related field is required. A Master's degree or equivalent experience is preferred. Shown experience in operations planning, resource management, or a related role is essential. Experience in a command center or facility management environment is highly desirable.
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