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IT Infrastructure Reliability Engineer

1 month ago

Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

About Us

5100 Kyndryl Solutions Private Limited designs, builds, and manages mission-critical technology systems that the world depends on daily.

The Role

We are seeking an IT Infrastructure Reliability Engineer to ensure reliability, resiliency, and innovation in our information systems and ecosystems. As an SRE at 5100 Kyndryl Solutions Private Limited, you'll drive continuous improvement and deliver exceptional service to customers.

You will analyze business needs, tackle complex problems, and provide strategic advice and designs. You'll be involved in every stage of the software lifecycle, from building and testing to deploying changes and maintaining robust systems.

We're looking for a true visionary who can think strategically and help shape the future of our services. Your expertise in building trusted relationships with customers and partnering with them for success will be instrumental in driving our growth.

As an IT Infrastructure Reliability Engineer, you'll have the unique opportunity to work on end-to-end services, spanning customer sites and platforms. Collaboration and proactivity are key as you work alongside a talented team of professionals, eager to make a difference. You'll embrace an entrepreneurial mindset, taking ownership of your responsibilities and constantly seeking innovative solutions.

With an unwavering focus on quality, robustness, and security, you'll be a driving force in implementing cutting-edge tools that enhance our operations, improve reliability, and gather valuable feedback on our platforms. Your ability to identify and mitigate common operational issues will play a crucial role in delivering seamless experiences to our customers.

If you're passionate about pushing the boundaries of technology, thrive in a collaborative environment, and are motivated by the opportunity to shape the future of reliability engineering, then we want to hear from you.

Your Responsibilities

  • Oversee maintenance and optimization of various databases, ensuring reliability, performance, and availability.
  • Engage/provide subject matter expertise and create & lead recovery plan
  • Handle customer communication (if required)
  • Strong troubleshooting and problem-solving approach, performance tuning and strong architectural knowledge.
  • Conduct performance tuning activities, analyze database metrics, and make recommendations for improvement.
  • Lead troubleshooting and resolution of database-related issues, conducting root cause analysis and implementing preventive measures.
  • Review RCA documents for quality check & learnings
  • Mentor and provide guidance to team members, fostering their professional development and effectiveness.
  • Hypercare support to troubled accounts to ensure stability of IT operations.
  • Conduct Technical Heath Assessment (THA) to support service availability, service reliability, and service stability.

About You

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

What We Offer

We offer state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. We care about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At 5100 Kyndryl Solutions Private Limited, we invest heavily in you, we want you to succeed so that together, we will all succeed.

$110,000 - $140,000 per year