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Production Support Engineer
3 weeks ago
We are seeking a highly skilled production support engineer to join our team in Mumbai. As a production support engineer, you will play a critical role in ensuring the successful operation of the MarkitEDM production and UAT application and User Interface.
Your primary responsibilities will include:
- Supporting the technology associated with the MarkitEDM application, including interactions with the Investment Division and other internal application consumers to provide reliable, scalable, and timely support of the production and UAT environments.
- Providing change management oversight of the application, as well as other dependent application changes.
- Ensuring all changes and processes are properly documented.
- Ensuring internal data integrity, which includes regional securities, positions, and pricing data loads. Also providing timely support of issues regarding long-running processes, troubleshooting timeout issues with downstream consumers, and investigating data issues internally and/or with data operations.
- Investigating and resolving break-fix issues, which may include minor development work, as well as ensure proper build and deployment of changes to lower environments in conjunction with company SDLC standards.
- Elevating troubleshooting assistance to the MarkitEDM vendor, when necessary.
- Coordinating and executing upgrades of the MarkitEDM platform, as well as server and database upgrades/migrations.
- Coordinating technology efforts with Corporate IT and the business units.
- Providing support to business units in troubleshooting data issues and reaching resolution.
A collaborative team-player with the ability to also work independently and exude initiative and a sense of urgency. Strong interpersonal, oral, and written communication and collaboration skills with all levels of management. Proactive approach to problem-solving with strong judgment and decision-making capability.
