SAP Operations Lead

2 days ago

Pune, Maharashtra, India beBeeDevOps Full time
Job Description

This role involves leading the SAP DevOps Management team, focusing on ensuring system stability, high availability, and performance. The ideal candidate will have expertise in SAP ECC S/4HANA support, issue resolution, and system optimization.

  • Leads SAP DevOps AMS support operations to ensure system stability, high availability, and performance.
  • Reviews, dispositions, prioritizes, and delivers multiple continuous improvement items and resolves issues.
  • Manages incident, problem, and change management processes, aligning with ITIL best practices.
  • Owns Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for SAP AMS services, driving continuous improvement.
  • Develops solutions and business case alternatives, actively participating in complex design and technical discussions, and decision-making processes.
  • Oversees root cause analysis and preventive maintenance for recurring SAP system issues.
  • Drives automation and proactive monitoring initiatives to improve system efficiency and reduce downtime.
  • Optimizes SAP application performance, ensuring best practices in system tuning and capacity planning.
Required Skills and Qualifications

The ideal candidate should possess a Bachelor s Degree in Computer Science, Engineering, Business, or a related field. Experience working in an ITIL, Agile, or DevOps-driven SAP environment is preferred.

  • 10+ years of SAP AMS experience in managing large-scale SAP landscapes.
  • Expertise in SAP ECC S/4HANA support, issue resolution, and system optimization.
  • Strong understanding of SAP modules (FI/CO, MM, SD, PP, QM, WM, PM, PS, HR, BI/BW, SAC, ABAP, and integrations).
  • Experience with SAP Basis administration, transport management (CTS+, gCTS, ChaRM), and security roles authorizations.
  • Familiarity with cloud-based SAP solutions (SAP BTP, AWS, Azure, GCP) and hybrid SAP environments.
  • Proficiency in ITIL framework, incident management tools (ServiceNow, Remedy), and ticket management best practices.
  • Exposure to SAP Fiori, UI5, and other modern SAP UX technologies.
  • Knowledge of DevOps, CI/CD tools (Jenkins, GitHub, Azure DevOps, SAP Cloud Transport Management Service) is a plus.
Benefits

The selected candidate will have opportunities for growth and professional development in a fast-paced, customer-centric environment. Strong leadership and team management abilities are essential for success in this role.

Others

The ideal candidate should be able to work collaboratively across business and IT teams to drive efficiency. SAP certification in AMS, S/4HANA, or relevant modules is preferred.

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