Maximo Technical Support Expert

7 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 18,00,000 - ₹ 20,00,000

Job Opportunity:

Maximo Support Consultant

We are seeking a highly skilled and experienced Maximo Support Consultant to join our team. In this role, you will be responsible for providing top-notch support to our clients relating to the IBM Maximo software product.

Key Responsibilities:

  • To receive, troubleshoot/diagnose/triage and work to resolution 1st and 2nd line support queries from our client base relating to application support of the IBM Maximo software product.
  • To resolve within own initial involvement where possible, or escalate to 3rd line where necessary, including details of all actions, logs taken, triaging undertaken and potential root causal factor identification.
  • To log, prioritise and correctly process incoming issues through the ticketing system (IBM Maximo), adhering to contracted response and resolution times within the pre-determined service levels of the SLAs operated with clients.
  • To own and maintain personable working relationships with customers based on trust and customer-perceived values of service and technical expertise.

Requirements:

  • Experience working with the IBM Maximo software product within the following capacities: Application Support for IBM Maximo, configuration or development work involving IBM Maximo, or consulting services on IBM Maximo.
  • Valid and recent IBM Maximo qualification/certification: IBM Maximo 7.6 Functional Analyst certification preferred but will consider earlier version certifications if candidate can provide demonstrable practical experience working with IBM Maximo.
  • Ability to triage and diagnose faults and problems effectively and quickly and employ a structured methodological approach to fault finding.
  • Ability to work with complete autonomy once tasks have been allocated and briefed through daily stand-up meetings.
  • High level of Oral and written English as a 1st or 2nd language.

Desirable Requirements:

  • Experience working helpdesk or support desk an advantage but not essential.
  • Ability to effectively and professionally interact and communicate with clients in the course of diagnosing and resolving their incidents and issues.
  • Experience within the field of Application Support would be very advantageous.
  • Java/J2EE, IBM WebSphere or Apache Tomcat, and relational database experience in SQL, Oracle or DB2 advantageous.
  • Experience supporting or working with mobile device, iOS or Android applications in commercial application, and experience with mobility application backend platforms such as IBM Mobile First would be of considerable interest.

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