Senior Salesforce Administrator

3 weeks ago

Gurgaon, Haryana, India Cint Full time
Job Description

The Senior Salesforce Administrator is responsible for ensuring the smooth operation, optimization, and ongoing maintenance of Salesforce, while also providing expert-level troubleshooting, user support, and guidance on best practices.

Key Responsibilities:
  • Salesforce Administration:
    • System Configuration & Customization: Lead all aspects of day-to-day administration of the Salesforce platform, including user setup, roles, profiles, permissions, and security controls.
    • System Monitoring & Maintenance: Monitor system performance, troubleshoot potential issues, and implement solutions to ensure optimal system uptime and functionality.
    • Release Management: Manage Salesforce release cycles, including testing new features in sandbox environments, planning for deployment, minimizing user disruption during updates and collaborating with stakeholders to ensure smooth implementation.
    • Data Management: Lead data management efforts, including data import/export, deduplication, cleansing, and quality control.
  • User Support:
    • Advanced User Support: Provide expert-level support for escalated Salesforce issues, resolving complex technical problems and system errors.
    • User Training & Adoption: Conduct in-depth training sessions for end-users, ensuring they are proficient with Salesforce features, new updates, and best practices.
    • Continuous Improvement & Best Practices: Collaborate with business stakeholders to gather requirements, assess operational challenges, and recommend Salesforce solutions that streamline workflows.

Compliance & Security

  • Security & Compliance Management:
    • Maintain security best practices by managing roles, profiles, sharing rules, and field-level security to ensure proper access control and data security.
    • Conduct regular system audits, including monitoring user activity and login history to detect unauthorized access or system vulnerabilities.
  • Disaster Recovery & Backup:
    • Develop, implement and enforce disaster recovery strategies, including regular data backups and testing of recovery procedures, to ensure data is protected and recoverable.

Qualifications

  • Experience:
    • 5+ years of experience as a Salesforce Administrator or Support Specialist.
    • Extensive hands-on experience with Sales Cloud, Service Cloud, or other Salesforce products.
    • Proven ability to troubleshoot complex technical issues and provide advanced system support.
  • Technical Skills:
    • Advanced knowledge of Salesforce administration, including user management, roles, profiles, security settings, and permission sets.
    • Expertise in Salesforce customization, including Flows, Process Builder, validation rules, custom objects, and fields.
    • Strong data management skills, including importing/exporting, data cleansing, and data governance practices.

Preferred Qualifications:

  • Experience with Salesforce Lightning.
  • Familiarity with Agile methodologies.
  • Experience with APIs and third-party Salesforce integrations.

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