delivery Operations Coordinator

1 week ago


Chennai, Tamil Nadu, India Access Healthcare Services Full time

At Access Healthcare Services, we are seeking a highly skilled Assistant Delivery Manager to lead our day-to-day service delivery of large groups of Medical Coders across various specialties. The ideal candidate will have at least 8 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.

Key responsibilities include communicating with clients and managing service delivery according to client SLAs, creating and maintaining process documentation, and managing operations through end-to-end planning and process document review.

  • Communicate effectively with clients to manage service delivery and ensure SLAs are met.
  • Create and maintain process documentation to support efficient operations.
  • Manage operations through end-to-end planning, process document review, and root cause analysis.
  • Assist with new team member training and ensure consistent growth and development.
  • Review overall staff performance and ensure targets for controlling attrition and shrinkage are met.
  • Prepare and maintain management and operational reports, as well as process KPI and dashboard metrics.

The ideal candidate will have experience in E/M – IP/OP coding, be a certified coder from AAPC or AHIMA, and have experience in team handling with good communication skills.



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