Learning Experience Manager
6 days ago
About Our Team at IIDE - The Digital School
We are a passionate and driven team dedicated to providing students with an exceptional learning experience.
We're looking for a talented individual to join our team as an Associate - Program Management and contribute to our mission of delivering high-quality educational programs.
Job Duties
- Curriculum Development: Collaborate with the academic team to design and update the curriculum, deliver engaging lectures on management subjects, and develop and grade assessments.
- Classroom Management: Set up online, offline, and hybrid classrooms, manage trainer schedules, and ensure the proper functioning of digital and physical assets.
- LMS Support: Oversee the Learning Management System (LMS), generate reports, and present them to management on course progress and key metrics.
- Student Engagement: Conduct student orientation sessions, coordinate with students through CRM, calls, emails, and WhatsApp, and address any queries or concerns.
- Industry Liaisons: Reach out to industry professionals for guest sessions via LinkedIn, enhance the learning experience, and provide ongoing support to trainers.
- Course Evaluation: Monitor course progress, provide timely feedback to teaching staff, and serve as a communication bridge between students and trainers.
- SOP Implementation: Ensure course delivery follows predefined Standard Operating Procedures (SOPs) and assist in the moderation process for final course results.
- Data Review: Follow up on student data upload on the NSDC portal, analyze course feedback and statistical data, and prepare reports on course progress.
Required Skills
- Minimum 2 years of experience in program coordination, student operations, or a related role.
- Excellent communication skills, both written and spoken (English).
- Proficiency in Google Workspace (Sheets, Docs, GDS, etc.).
- Knowledge of WhatsApp Messenger, Zoom, and email automation tools like GMass, Mail Merge, or MailChimp is a plus.
- Proficient LinkedIn user.
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