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Debt Recovery Specialist

1 week ago

Noida, Uttar Pradesh, India Clarivate Full time
About Us
At Clarivate, we pride ourselves on being a leader in the financial industry. Our team of experts is dedicated to providing exceptional service to our clients.

Job Summary
We are seeking a Debt Recovery Specialist to join our team. The successful candidate will be responsible for working with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail. This role requires excellent communication skills, negotiation abilities, and problem-solving skills.

Responsibilities
- Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
- Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
- Research client queries and provide appropriate responses in a timely manner.
- Account reconciliation to align with client accounts - some research into payments will be required.
- Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
- Maintains accurate individual measurement and performance statistics.
- Produce reports relating to debt analysis as required.
- Should have the ability to handle a portfolio of at least 400 clients.

Requirements
To be considered for this role, you should have at least 3-5 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customers accounts (debits, credits etc.). A Bachelor's degree in finance (B.COM, BBA, MBA preferred) is also required. E Billing portals, Oracle knowledge would be an added advantage.

About the Team
The team consists of 11 people from India region working for US region clients. We have a wealth of knowledge within the team which have been with the company from 1 year to 6 years. The hours of work are 9 hours shift from 4pm-1am IST as of now, but the shift time may vary (Mostly US shift) as per business requirement. Work Mode- Hybrid.