Scheduling Operations Specialist

2 days ago


Hyderabad, India Evernorth Full time
About Evernorth

We are a leading healthcare company dedicated to improving health and increasing vitality for millions of people. Our innovative solutions in pharmacy, care, and benefits aim to make the prediction, prevention, and treatment of illness and disease more accessible.

Position Summary:

This role is responsible for analyzing and summarizing operational data to inform management decisions. The ideal candidate will work collaboratively with our scheduling team to streamline procedures, improve data manipulation, and optimize scheduling outputs.

Key Responsibilities:
  • Generate Daily Schedules: Utilize Workforce Management software to create daily, weekly, and monthly schedules that meet business needs.
  • Time-Off Allowance Measures: Develop and implement effective time-off allowance measures and allotments to ensure optimal utilization and minimize accruals.
  • Report Generation: Proactively identify and provide comprehensive reports on off-production risks and opportunities.
  • New Hire & Client Scheduling: Create models to accurately compute relevant inputs for new hire and client schedules, ensuring optimal output and efficiency.
  • PTO, Holiday & Shift Bidding: Execute PTO, holiday, and shift bidding processes to ensure fair and efficient scheduling.
  • Holiday Scheduling: Plan and execute observed and non-observed holiday schedules to meet business requirements.
  • Scheduling Optimization: Utilize business knowledge and efficient procedures to execute scheduling plans that meet short-range forecast requirements and achieve optimal schedule efficiency.
  • Process Improvement: Contribute to feedback loops for process improvement and drive innovation in scheduling and staffing functions.
  • SOP Creation: Develop standard operating procedures (SOPs) related to job roles and drive process improvement initiatives.
  • Audits and Maintenance: Perform audits, create, and maintain key WFM platform elements such as work patterns, skill assignments, and org alignments.
  • Task Management: Process task management requests through Intradiem and provide frequent updates on progress towards completion.
  • Schedule Efficiency: Monitor schedule efficiency and make recommendations for improvements.
Qualifications:
  • Bachelor's degree preferred
  • At least 2 years relevant experience
  • Workforce planning analysis in an operations environment preferred
  • Strong analytical and technical skills
  • Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)
  • Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc.)
  • Demonstrated knowledge/experience with SQL, Microsoft BI, C++ or other AI language for numerical data processing
  • Innovative thinker with strong communication skills
  • Proven ability to perform in-depth data analysis and present insights in a clear manner
  • Ability to adapt in a dynamic work environment, learn quickly, contribute solutions
  • Ability to prioritize and meet timelines and deadlines
Salary Range:

$65,000 - $85,000 per year, depending on location and experience.



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