IT Infrastructure Specialist

4 days ago

Mount Abu, Rajasthan, India beBeeDesktop Full time ₹ 15,00,000 - ₹ 17,00,000
Desktop Support Engineer Job Description

We are seeking a highly skilled Desktop Support Engineer to join our organization. As a key member of our IT infrastructure team, you will play a vital role in maintaining the functionality and reliability of our clients' IT environment, enabling employees to work efficiently and effectively.

Key Responsibilities:

  • Endpoint Management: Administer Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  • Incident and Service Request Management: Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Proactive Monitoring and Troubleshooting: Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Access Management: Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • User Account Management: Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Consultant Onboarding/Offboarding: Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Collaboration Tools: Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Phishing Email Incidents: Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Remote Software Installations: Perform remote software installations and configurations to ensure users have access to required applications.
  • Password Reset and Unlock: Reset passwords and unlock user accounts as per established security protocols.
  • Video Conferencing Solutions: Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Network Connectivity Issues: Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • External File Sharing Platforms: Provide support for external file sharing platforms such as ShareFile and Teams channels.
  • Bitlocker Screens: Assist users with unlocking Bitlocker screens and resolving related issues.
  • Network Drives and Printers: Configure and map network drives and printers for users as needed.
  • Mobile Devices: Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

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