Computer Hardware Engineer

6 days ago


Delhi, Delhi, India Heamons Systems Full time

**Job Summary**

 

We are seeking a highly skilled Desktop Support Engineer to join our team at Heamons Systems. As a Desktop Support Engineer, you will be responsible for providing technical support to our customers, including troubleshooting technical problems, installing and configuring hardware and software, and resolving issues with internet connectivity and other equipment.

 

Key Responsibilities:

  1. Technical Support: Provide phone, email, and remote support to troubleshoot various technical problems, including hardware and software issues.
  2. Hardware and Software Installation: Install and configure computer hardware, software, peripherals, and networking equipment.
  3. Troubleshooting: Resolve issues with internet connectivity, printers, scanners, and other equipment, and perform troubleshooting to diagnose system failures and identify root causes.
  4. Customer Training: Provide new system orientation and training to end users, and document technical issues and solutions in a ticketing system.

 

Requirements:

  • Diploma or graduation with a minimum of 1 year of experience working in a similar role.
  • Excellent communication and customer service skills.
  • Ability to work in a team environment.
  • Logical thinking and problem-solving skills.


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