IT Systems Engineer
4 days ago
Job Summary
eJAmerica seeks an experienced IT Systems Engineer to join our team in Chennai, India. The ideal candidate will have a strong background in network and server management, with expertise in troubleshooting and resolving complex issues.
About the Role
This is a challenging role that requires a high level of technical expertise, problem-solving skills, and attention to detail. As an IT Systems Engineer, you will be responsible for monitoring and managing enterprise servers, network systems, and infrastructure in real-time to ensure optimal performance.
You will work closely with our Level 1 team to respond to alerts and incidents, perform root cause analysis, and implement resolutions to minimize downtime. Additionally, you will utilize network monitoring and management tools to detect, diagnose, and resolve system anomalies.
Responsibilities
- Monitor and manage enterprise servers, network systems, and infrastructure to ensure optimal performance.
- Perform Level 2 troubleshooting and root cause analysis for server and network-related issues.
- Respond to alerts and incidents escalated by the Level 1 team, ensuring timely resolution to minimize downtime.
- Utilize network monitoring and management tools to detect, diagnose, and resolve system anomalies.
- Coordinate with internal teams and external vendors for incident management and escalation when required.
- Perform routine checks, patch management, and updates to maintain system reliability and security.
- Generate and analyze system performance reports to identify trends and potential areas of improvement.
- Document incidents, resolutions, and preventive measures for knowledge sharing and process improvement.
- Maintain high levels of availability and reliability for critical business systems by adhering to SLAs.
Requirements
- NOC Level 2 Expertise: Strong experience in handling escalations, troubleshooting, and resolution of critical network and server issues.
- Server Monitoring & Troubleshooting: Hands-on experience in monitoring tools, system log analysis, and resolving server-related issues.
- Network Monitoring Tools: Proficiency with tools such as SolarWinds, Nagios, Zabbix, or equivalent network management systems.
- Protocols & Technologies: Knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, and load balancers.
- Incident Management: Expertise in managing incidents through ITSM tools such as ServiceNow or Remedy.
Preferred Qualifications
- Understanding of ITIL processes for incident, problem, and change management.
- Experience with cloud platforms (AWS, Azure, or GCP) and hybrid infrastructure monitoring.
- Familiarity with scripting languages like Python, PowerShell, or Bash for task automation.
- Strong documentation and communication skills for technical and non-technical audiences.
What We Offer
eJAmerica offers a competitive salary range of ₹12,00,000 - ₹20,00,000 per annum, depending on experience. In addition to a comprehensive benefits package, we also offer opportunities for professional growth and development in a dynamic and supportive environment.
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