Expert EUC Specialist

2 weeks ago

Bareilly, Uttar Pradesh, India beBeeEndpoint Full time ₹ 1,20,00,000 - ₹ 2,40,00,000
Technical Expert for Endpoint Management

As a Technical Expert in this role, you will be responsible for providing end-to-end technical expertise in managing and securing our global endpoint estate.

  • Manage and secure devices across the enterprise using JAMF Pro/Cloud.
  • Configure Microsoft Intune for device management and policy implementation.
  • Maintain security compliance across our global endpoint estate using JAMF, SCCM, MECM, and Azure.
  • Ensure vulnerabilities are patched quickly and compliance levels are maintained.
  • Develop and implement best-of-breed vulnerability, security, and Evergreen upgrade processes.

Other critical aspects of the role include:

  • Troubleshoot complex issues related to Windows group policy, MAC policy, and security patches.
  • Troubleshoot laptop hardware, drivers, and BIOS updates.
  • Analyze log files and Windows events to identify incidents and performance issues.
  • Manage and triage incidents with Service Delivery, IT Security, and desktop support teams.
  • Elevate issues to 3rd party vendors, including Microsoft, Apple, Dell, 1E, and Devicelock.
  • Collaborate with engineering teams to support technology across the Collaboration stack.
  • Deliver service improvements without unnecessary investment in new products by working smarter, provisioning better tools, and optimizing the use of existing product sets.
  • Act as a Subject Matter Expert for macOS, Windows 10/11, and Evergreen across all EUC platforms (Laptop, PC, VDI).
  • Adhere to security policy standards and ensure operational requirements are met in the delivery of services around standards and engineering.
  • Maintain support documentation and issue tracking using Confluence and Jira.
  • Publish and maintain hardware certification standards.
  • Keep all technical documentation up-to-date and collaborate with Techhub to provide up-to-date Knowledge Base support articles and scheduled upskilling sessions.
  • Manage product enhancements via Agile processes with Product owners.
  • Provide management reporting of end-to-end services via PowerBI.
  • Ensure the EUC estate meets all audit requirements.

You will bring extensive technical experience covering:

  • JAMF Administration on JAMF Pro/JAMF Cloud.
  • Microsoft Intune device management and policy configuration.
  • Microsoft Autopilot maintenance and engineering.
  • Enterprise-level patching and vulnerability management.
  • Microsoft Endpoint Configuration Manager (System Centre Configuration Manager).
  • Knowledge of build task sequence in SCCM.
  • Enterprise-level Group Policy and Active Directory troubleshooting skills.
  • Advanced macOS and Windows 10/11 troubleshooting skills.
  • Browser support and Microsoft Edge enterprise mode configuration.
  • Troubleshooting and optimization skills in an Enterprise environment.
  • Advanced understanding of Patch Management and Policy creation/implementation.
  • Experience working in a compliance-driven environment.
  • Office 365.
  • Ability to deliver custom solutions (via automation or other products) to address non-standard requirements or provide additional value.
  • Strong understanding/experience of the following products/technologies: Remote access technologies and client troubleshooting – Pulse VPN, NetScaler, Zscaler Cloud Proxy.
  • Active Directory and Group Policy, Azure AD.
  • PKI infrastructure - Certificate Management and NDES.

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