Senior Receptionist

Front Office Manager

This position is responsible for managing front office operations, handling guest relations, and coordinating with internal teams.

• Guest Relations
• Main Responsibilities:
• Serve as primary point of contact for guests, students, and faculty members.
• Key Tasks:
• Manage front desk inquiries, provide accurate information, and guide visitors accordingly.
• Maintain visitor records, appointment schedules, and check-in/check-out logs.

• Student Support & Services
• Main Responsibilities:
• Act as liaison between students and administration for hostel-related queries.
• Address and resolve student complaints related to facilities and services.

• Faculty & Guest Accommodation
• Main Responsibilities:
• Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
• E nsure rooms are well-prepared, clean, and meet hospitality standards.

• Facility Management (Building B – Hostel & Guest Accommodation)
• Main Responsibilities:
• Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
• Coordinate with housekeeping, maintenance, and security teams for smooth operations.

• Administrative Support
• Main Responsibilities:
• Manage documentation related to hostel occupancy, guest bookings, and complaint registers.

• Communication Skills:
• Excellent communication skills for effective interaction with guests, students, and faculty members.
• Problem-Solving Ability:
• Able to solve problems calmly and efficiently in a fast-paced environment.
• MS Office Proficiency:
• Familiarity with Microsoft Office applications, particularly Word, Excel, and Outlook.

• Education:
• Bachelor's degree in Hospitality, Administration, or related field.
• Experience:
• 2–4 years of experience in front desk management, guest relations, or facility management, preferably in an educational institution or hospitality sector.